FAQ

Here we list some of the most frequently asked questions. If you still have doubts then don't hesitate to get in touch by email at stunrosiegifts@outlook.com

 

Question: Can I have a custom message at the bottom?

Answer: Yes, if the design allows and there is space we can include a custom message at the bottom for you.

 

Question: I would like something a bit different to the designs that you have available. Do you take requests for custom designs?

Answer:  Yes we will happily take a request for a custom design. Get in contact by email and we can discuss it with you.

 

Question: Do you ship outside of the UK?

Answer: At the moment we don't ship physical items outside of the UK. However if you purchase the digital download option we email out the design to you as a jpeg digital file for you to print as you wish. 

 

Question: I can't fit all my customisation details in the text box!

Answer: No problem. If you have extra personalisation details to send us then write us an email after you have placed the order with your additional information.

 

Question: Is there a limit to the number of words I can have in my word art design?

Answer: 15 to 30 words is an ideal amount but you can have as many words as you like.  Please remember though that the more words you request, the smaller we will have to make each word to make them all fit in. 

 

Question: What frame colours do you have?

Answer: Currently we only stock two colours, black and white. Some of the mockup pictures in the adverts show other frame styles and colours but these are not available for purchase. If you have a special frame in mind you can purchase the 'print only' option and use your own frame.